Can I send the doctor’s emails?
You are able to communicate with our office through our patient portal. It is a great way to communicate on non-emergent issues, such as prescription refills, appointment requests, billing questions or medical records requests. You will receive an email inviting you to join the portal, and you will then find new patient paperwork under the Questionnaires tab. If you need login information, please contact us. Please make every effort to participate as you can gain quick access to your care and results.
Where will my surgery be done?
Flagstaff Surgical Associates works with the hospital and two local surgery centers. We will schedule at the facility that best fits your surgery needs is contracted with your insurance carrier.
Will I be able to eat or drink before my surgery?
It is important to have an empty stomach before surgery to minimize the chance of vomiting during or after surgery to avoid complications. You will generally be instructed not to eat or drink after midnight the night before surgery. This is extremely important and your surgery will be canceled if these instructions are not followed.
Why does it take so long to schedule my surgery?
On average, the surgery takes 7 to 10 days to schedule. Insurance often requires precertification and/or authorization. There is usually preoperatively testing that the patient must have and patient, surgeon and surgery facility schedules need to be coordinated. We know that waiting for your surgery is not easy but we will do our best to get your surgery scheduled as soon as possible.
How do I know if my surgery is healing normally?
It is normal for your incision to appear discolored or slightly swollen. Call our office if you are having excessive pain, increased swelling or drainage or if you just have questions or concerns.
When should I make my postoperative, follow up appointment?
If you are not given a follow-up time when you are discharged after surgery, please call our office to schedule an appointment as soon as possible after returning home. Typically, the postoperative appointment should be 7 to 10 days after surgery unless your doctor tells you something different.
How long does it take until I receive my pathology results?
We usually receive pathology results in 3 to 5 working days. If special stains are required or specimens are sent to outside facilities, the results may take up to 2 weeks longer. We will do our best to have the results to you as soon as possible.